FAQ

High-Resolution Inkjet Printer with 6.5-inch HD Capacitive Touch Screen

Q1. Can I apply for a sample order of 1 unit?
A: Yes, we welcome sample orders for testing and quality inspection. Mixing multiple sample machines is also acceptable.

Q2. What is the delivery time?
A: Sample preparation takes 3-5 days, and large-scale production requires 8-10 working days.

Q3. Is there a minimum order quantity for high-resolution inkjet orders?
A: There is a low minimum order quantity; we can provide 1 unit for inspection.

Q4. How do you ship, and how long does it take?
A: We ship via DHL, UPS, FedEx, or TNT, which usually takes 3-5 days. Air and sea freight options are also available.

Q5. How do I place an order for a high-resolution inkjet printer?
A: First, let us know your requirements or application.
Second, we will quote based on your needs or our suggestions.
Third, the customer confirms the sample and pays a deposit to officially place the order.
Fourth, we arrange production.

Q6. Can I print my logo on the high-resolution inkjet products?
A: Yes, please formally inform us before production.

Q7. Do you provide a product warranty?
A: Yes, we offer a 1-year warranty on our products.

Q8. How do you handle defective products?
A: First, our products are manufactured under a strict quality control system, with a defect rate of less than 0.1%.
Second, during the warranty period, we will provide replacements for small batches of defective machines. For large batches of defective products, we will repair and return them or discuss solutions based on the actual situation, including recalls.